Help Desk Hero

Are you ready to be the first line of defense in a dynamic tech environment? As a Level 1 Help Desk Hero, you will play a crucial role in providing top-notch technical support and ensuring seamless IT operations. Your mission is to assist users with software troubleshooting, computer management, and network issues while delivering exceptional customer service. Join us in creating a positive impact through technology!

What you’ll do

• Provide technical support for hardware and software issues across various operating systems, including Windows, macOS, and Linux.
• Troubleshoot and resolve problems related to computer networking, VPN connections, firewalls, and TCP/IP configurations.
• Manage desktop support tasks, including installation and configuration of computer hardware and software applications.
• Utilize tools like Beyond Trust, Connectwise, Kaseya, OpenText, and FreshService to track incidents and service requests efficiently.
• Assist users with Microsoft Office applications and provide guidance on IT infrastructure best practices.
• Conduct analysis of recurring issues to identify trends and recommend improvements for enhanced user experience.
• Collaborate with team members to maintain Active Directory accounts and manage Group Policy Objects (GPO).
• Support mobile devices and ensure connectivity within the Local Area Network (LAN).

Basic qualifications

• Strong communication skills with the ability to convey technical information clearly to non-technical users.
• Minimum 1 year of experience in providing IT support or help desk services in a fast-paced environment.

Preferred qualifications

• Methodical approach to diagnosing and resolving technical issues.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a patient and empathetic manner.
• Customer Service: A customer-first mindset and a commitment to providing a high-quality user experience.
• Organizational Skills: Ability to prioritize tasks, manage time effectively, and work in a fast-paced, dynamic environment.
• Certifications: CompTIA A+ or Net+, Microsoft, or other relevant certifications are beneficial.
• Knowledge of DNS (Domain Name System) management and network administration principles.
• Experience with Meraki, Aruba, SonicWALL, Ruckus devices for network management.

Why you’ll love it here

We’re dedicated to fostering an environment where our team members thrive both personally and professionally. We love to colloborate as a team to create comprehensive solutions that benefit our clients.

Our benefits include:

• Competitive salary
• Health insurance, 401k, Paid Time Off, etc.
• Opportunities for professional development and training
• A vibrant workplace culture that values collaboration

Join us as we empower individuals through technology! Your journey as a Level 1 Help Desk Hero starts here!

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off