IT Network Service and Support Engineer – Fixed contract 2 years (with German) (m/f/d)

We are the home for all techies – or anyone who feels comfortable in the tech world. This is where you belong if you are an IT specialist or future thinker – in any case: just you! As a partner in tech, we develop IT projects for the entire REWE Group.

We digitize the daily and future trading business for millions of people. Every job is different. And every human anyway. Below you will find the best possible description of your potential future role. If you basically find yourself here, then you’ve come to the right place!

What You Will Do

• You strengthen our team with your experience in the successful delivery of IT services
• Provide configuration and operation of complex networks (WAN, LAN, WLAN, BLE) using active components from the manufacturer Aruba / HPE.
• Deliver remote and telephone support to our colleagues and on-site service providers, analyse issues, and further develop our infrastructures.
• Improve the service quality of the product by identifying structural problems, implementing sustainable optimizations to reduce the incident volume.
• Ensure reliable product operation by creating application documentation, conducting quality reviews of the solution knowledge base, and preparing reports.
• You actively contribute by aligning technical requirements and business processes in close cooperation with the Product Owner and retail partners of the REWE Group.
• On-call duties applicable

What We Are Looking For

• You have at least 4+ year hands on with routers, switches, access points, and other network devices
• Ability to analyse and troubleshoot network issues
• Capable to use at daily tools such as Ping and Traceroute.
• Understanding of network topologies, protocols (e.g. TCP/IP, DNS, DHCP), and IP addressing
• Can convey technical information in a clear and understandable manner
• Able to communicate effectively with end users and other IT teams
• Ability to work independently
• Very good English and German language skills

What We Consider a Plus

• Knowledge of network security
• Experience with firewalls, VPNs, and encryption techniques

Benefits

• Personal educational budget
• Regular technical training
• Foreign language classes International training Library (physical books and online materials)
• 25 days paid vacation
• Social package (additional health and life insurance, money for transport, sports and other activities)
• Hybrid working model (60/40 office to home)
• Hackathons

Office Space

• Recreation area, table tennis, football, PS, billiard, chess
• Cozy office building next to a park
• Underground Parking places
• Snacks, fruit, and beverages

Let's create ideas together, develop them further, and perfect them until the finished product. Are you ready? *Your application data will be treated with strict confidentiality. Only short-listed candidates will be contacted.