Junior Infrastructure Engineer

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

The position is оn 24/7 shifts and is open only to Sofia.

We are looking for a person to join our Infrastructure Support Team as Junior Monitoring Engineer. We offer challenging work across different projects.

To keep it short, below are some key responsibilities:

Actively monitor our customer’s infrastructure (servers, networks, storage, load balancers, databases,…) and respond to critical issues in a quick and efficient way

Troubleshoot technical issues to restore the availability.

Plan, execute, and/or participate in technical migrations and maintenance

Clear communication with customers (about requests, incidents & maintenance) through our ticketing system

Work together with and escalate more technical issues towards colleagues from Bulgaria and Belgium

Provide clear communication and reporting about what happened during your shift, hereby ensuring proper and timely follow-up by your colleagues

Ensure production systems are available and operating as defined in Service Level Agreements.

Drive incident and outage resolution and communication.

Facilitate restoration of service to the production environment.

Establish disaster recovery procedures and maintain data retention practices.

Technology Stack Used & Required Knowledge:

Experience in Operating Systems

Basic knowledge of Linux (Ubuntu) - hands-on experience is considered a plus.

Basic understanding of Windows Server environments - hands-on experience is considered a plus.

Strong troubleshooting abilities across systems and applications.

Basic understanding of virtualization technologies

Familiarity with public cloud platforms such as AWS or Azure - certifications are a plus.

Basic knowledge of web servers and load balancing concepts.

Understanding of SQL database administration concepts - considered a plus

The Rest of the qualities, you know them:

Fluent in English, both verbal and written.

Excellent communication skills and ability to collaborate effectively within a team.

Аdvantage, but not mandatory:

Intermediate proficiency in Infrastructure Design.

Bachelor's Degree in relevant field of studies

Benefits:

Certification

Career Counselling

25 day paid vacation

Flexible home office policy

Options to buy shares

Luxury health & dental insurance

Food vouchers

Multisport cards

Employee Assistance Program