Specialist - IT Property Services

Job Purpose

The IT Property Services Specialist is responsible for contact ownership, provide first tier support and service request management through IT hotline, email or IT service counter. He/she is the front-line contact person for all internal business users on all issues related to IT systems and services, this position carries out duties to provide technical support on IT hardware, software and business systems.

Key Responsibilities

• Serve as the representative of the Information Technology Division to drive customer (internal user) satisfaction
• Provide IT technical support to our customers (internal user)
• Handle user incident / service requests over telephone, email, live chat, direct interaction or any other available forms of communication
• Maintain service request log and track all service requests till completion
• Escalate a critical issue that might cause concern to IT management
• Coordinate the installation, configuration and troubleshooting with relevant IT fulfillment team
• Follow the instruction of the IT asset management process to ensure the IT equipment is checked, recorded, assigned, distributed and disposed properly
• To perform system monitoring, health check and preventive maintenance to maintain services uptime

Competencies and Requirements

Experience: Minimum 1 year experience directly related to the duties and responsibilities specified. Proven track record in project implementation, deployment and business application support

Education: Diploma or degree in Information Technology field

Language Ability: Multilingual English/Mandarin/Cantonese preferred

*Able to work on shift when required