IT Support Technician

At NCAB Group, we believe great people drive business success. As an IT Support Technician, you'll join a passionate and collaborative team offering you the opportunity to contribute, learn and grow together.

Since 1993, our focus has been on delivering high-quality PCB solutions by combining global expertise with local support. Inspired by our vision, Making PCBs easy, we build long-term partnerships based on trust, quality and technical excellence.

On our growth past we invest in people, digital transformation and sustainable business practices—creating opportunities to learn, grow and make an impact.

Main Responsibilities

• Provide first-line and second-line IT support for our CRM/ERP system based on Dynamics365
• Troubleshoot and resolve incidents efficiently to minimize business disruption.
• Assist with onboarding and offboarding processes, including device setup and account management.
• Collaborate with global IT colleagues across Europe, Asia, and the US to maintain and improve IT
• services.
• Participate in IT projects and contribute to continuous improvement initiatives.

Profile

• Minimum 2–3 years of experience in IT support or a similar technical role.
• Strong knowledge of:

Benefits

• Microsoft Dynamics CRM/ERP (CE & FnO)
• Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive)
• Fluid in English language
• Experience with ticketing systems and ITIL-based support processes.
• Ability to diagnose and resolve issues remotely and on-site.
• Excellent communication skills and a customer-focused mindset.
• Ability to work independently and as part of a distributed team.
• Knowledge of Windows operating systems (Windows 10/11) incl. hardware troubleshooting
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with mobile device management (MDM) solutions such as Intune.
• Familiarity with security best practices and compliance requirements.

We offer an attractive benefits package, competitive salary, and bonus, plus:

• Health, Dental, Life benefits start day one, no waiting period.
• Tailored onboarding and continual training programs.
• Paid vacation and holidays.
• Paid sick time.
• Retirement plan with employer match.
• Life insurance and long-term disability coverage.

Our Values

Our shared values Quality First, Strong Relationships, Full Responsibility shape our culture and guide how we think, act and work together.

Ready for your next step? Apply now!