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Molex Linkedin · Posted 16d ago

Engineer,Software

Zhuhai

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Indexed description

Your Job

As an IT Support Engineer, you will play a key role in supporting the digital operations of MOLEX OSBU global sites. You will be responsible for the daily management and maintenance of IT application systems, providing first-level technical support, and driving operational efficiency through automation and continuous improvement. This role requires strong technical expertise, a customer-focused mindset, and the ability to operate in a fast-paced, global environment

What You Will Do

  • Manage and maintain IT application systems across OSBU global sites, including system deployment, access control, user training, issue tracking, and resolution.
  • Provide L1 technical support, ensuring timely resolution of tickets in alignment with SLA requirements and enhancing user satisfaction.
  • Analyze recurring issues, propose improvement plans, and drive automation to optimize IT operations.
  • Support production-related digital hardware (e.g., label printers, PDAs, scanners) and perform basic troubleshooting.
  • Perform additional tasks as assigned by the supervisor.

Who You Are (Basic Qualifications)

  • Bachelor’s degree in Computer Science or a related field.
  • Minimum 2 years of experience in IT hardware/software management within medium to large enterprises.
  • Proficient in Windows/Linux operating systems, LAN/WLAN environments, and troubleshooting production digital devices.
  • Skilled in PowerShell and SQL, with basic coding capabilities.
  • Excellency in English speaking and writing, with strong communication and interpersonal skills.
  • Service-oriented, responsible, and a strong team player.
  • Quick learner with high stress tolerance

What Will Put You Ahead

  • Fluent in English
  • Experience in global IT support environments.
  • Familiarity with automation tools and proactive problem-solving.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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