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Hermès Linkedin · Posted 16d ago

IT Assistant

Seoul

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Indexed description

Major Responsibilities

  • Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing timely assistance via phone, email, or ticketing system
  • Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure smooth store operations
  • System Maintenance: Perform regular updates, backups, and maintenance of computer systems and applications
  • Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices
  • Network Management: Monitor and maintain network connectivity to guarantee uninterrupted business processes
  • User Training: Offer guidance and training to staff for effective use of IT systems
  • Inventory Management: Track IT assets and maintain accurate documentation
  • Security: Implement and monitor security measures to protect sensitive customer and company data
  • Store Operation Support: Collaborate with store teams to ensure IT systems (POS, inventory tracking, customer service tools) function seamlessly

Requirements & Capabilities

  • 1–3 years of relevant working experience in IT support or a similar role
  • A degree or certification in IT or a related field is preferred
  • Basic knowledge of computer hardware, software, and networking
  • Working knowledge of Active Directory (AD) for managing user accounts, access control, and directory services
  • Strong problem-solving and troubleshooting abilities
  • Good communication skills to explain technical concepts to non-technical staff
  • Business-level proficiency in English, especially for written and verbal communication, to coordinate with vendors, suppliers, and international teams when necessary
  • Familiarity with retail-specific systems like POS software is a plus
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