Cloud Engineer Onsite - Jakarta

Key Responsibilities:

• Install and maintain IT equipment, including servers, switches, firewalls, storage devices, racks, and structured cabling.
• Perform rack & stack activities, cable routing, cable dressing, and equipment labeling in accordance with Data Center standards.
• Conduct hardware replacement and perform basic troubleshooting for infrastructure components.
• Monitor server, hypervisor, and infrastructure health using monitoring tools such as Zabbix and Prometheus/Grafana, and respond to alerts based on operational procedures.
• Manage incident and service request tickets, ensuring timely updates and resolution.
• Escalate unresolved issues to the appropriate internal teams or vendors.
• Coordinate with customers, vendors, and cross-functional teams during implementation and incident handling.
• Maintain accurate documentation, including rack elevation diagrams, asset inventory, and infrastructure configuration records.
• Ensure compliance with operational procedures, safety standards, and change management processes.

Qualifications:

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum 1–2 years of experience in Data Center Operations, Infrastructure Support, or a similar role.
• Hands-on experience with the installation of servers, switches, firewalls, storage systems, and structured cabling.
• Good understanding of rack & stack activities, cable management, labeling, and asset documentation.
• Familiarity with ITSM/ticketing systems.
• Basic knowledge of networking, server hardware, cloud infrastructure, and virtualization technologies.
• Familiarity with hypervisors such as VMware ESXi, Proxmox, KVM, or OpenStack.
• Experience using infrastructure monitoring tools such as Zabbix, Nagios, or Prometheus/Grafana.
• Basic understanding of storage technologies (NAS/SAN), including LUN/volume provisioning, mounting, and troubleshooting.
• Basic knowledge of Cisco networking, including switch/router configuration, VLAN setup, and troubleshooting using Cisco IOS.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and teamwork abilities.
• Willing to work on-site and support maintenance activities outside regular business hours when required.