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Sharp Brains Linkedin · Posted 1mo ago

Desktop Support Specialist

Cottage Grove, Oregon, United States

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Indexed description

Key Responsibilities:

  • Diagnose and resolve hardware, software, and network issues for end-users.
  • Perform break/fix repairs on desktops, laptops, printers, and other peripherals.
  • Install, configure, and upgrade operating systems and software applications.
  • Respond to user support requests via ticketing system, email, or phone.
  • Maintain inventory of hardware, software, and spare parts.
  • Escalate complex issues to higher-level IT support when required.
  • Document troubleshooting steps and solutions for knowledge sharing.


Qualifications & Skills:

  • Diploma or Bachelor’s degree in Computer Science, IT, or related field.
  • Proven experience in desktop support or break/fix role.
  • Strong knowledge of Windows OS, Microsoft Office, and basic networking.
  • Familiarity with hardware components and troubleshooting tools.
  • Excellent communication and customer service skills.
  • Ability to work independently and prioritize tasks.


Preferred:

  • Experience with remote support tools.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional.
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