INFORMATION TECHNOLOGY SPECIALIST I

Job Description And Duties

Interested in fighting healthcare fraud? Then the Division of Medi-Cal Fraud and Elder Abuse (DMFEA) is the place you want to be. The mission of the Division of Medi-Cal Fraud and Elder Abuse as the State’s Medicaid Fraud Control Unit involves investigating and prosecuting, both criminally and civilly, (a) healthcare providers who defraud the Medi-Cal program and (b) those who abuse or neglect elderly and dependent adults in designated facilities.

The Division of Medi-Cal Fraud and Elder Abuse is looking for an Information Technology Specialist (ITS) I – this is an opportunity highly qualified applicants should not miss.

Under the general direction of the Information Technology Manager (ITM) I, Division of Medi-Cal Fraud and Elder Abuse (DMFEA), the incumbent acts as the full journey-level analyst, Client Support Specialist; and performs a variety of hands-on technical activities to support the endpoint devices, hardware, both client-side applications and cloud software as a solution (SaaS) utilized by DMFEA.

Responsibilities May Include But Are Not Limited To

• Endpoint & Hardware Maintenance: Diagnose, repair, and deploy end-user hardware, including fixing broken laptops, displays, component replacements, and peripheral setup.
• System Imaging & Deployment: Configure and image division personal laptops using standardized enterprise deployment tools to ensure baseline compliance.
• Identity & Access Management: Manage user profiles, group memberships, and computer objects within Active Directory (AD)/Entra ID.
• Remote Support: Provide comprehensive tier-2 technical troubleshooting by remotely accessing user laptops to resolve operating system and application issues.
• Mobile Device Management (MDM): Set up, provision, and maintain government-issued iOS devices (iPhones/iPads) using MDM policies and security standards.
• Local Network (LAN) Support: Assist with local area network troubleshooting, including verifying physical network drops, patch cables, and basic connectivity issues.
• Procurement & SOW Assistance: Identify endpoint hardware and software purchasing needs, research technical specifications, and assist with drafting Statements of Work (SOWs) for vendor procurement.
• Application Troubleshooting: Act as the journey-level lead for troubleshooting and maintaining client-side functionality of the investigative case management tools as multiple productivity software solutions.

You will find additional information about the job in the Duty Statement .

Position Details

Job Code #:

JC-524649

Position #(s):

423-652-1402-001

Working Title

INFORMATION TECHNOLOGY SPECIALIST I

Classification

INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $8,729.00 A

$7,163.00 - $9,599.00 B

$7,864.00 - $10,537.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Work Shift

Day

Work Week

Monday - Friday

Department Information

• This position is located in the Division of Medi-Cal Fraud and Elder Abuse, Investigations Section, Sacramento Regional Office.
• Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• Individuals who are new to State service or are looking to promote must have list eligibility in order to gain employment with the Department of Justice. To access the Information Technology Specialist I Examination and obtain list eligibility, please click the following link: Information Technology Specialist I

Additional exams and information can be found

at: https://oag.ca.gov/careers/exams .

• For more information about the department, please visit the Attorney General’s website at h ttps://www.oag.ca.gov/
• For all questions regarding this job posting, please contact [email protected] .

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR

Please Note That The Information Technology Specialist I (ITS I) Classification Contains Multiple Salary Ranges. For Current State Employees And/or Those With Reinstatement Rights, Your Salary Will Be Determined In Accordance With All Applicable Laws, Rules, And Regulations. New-to-State Employees Will Be Given The Minimum Salary Range A, Unless You Meet Alternate Range Criteria 484 As Follows

• A: $6,513 - $8,729
• B: $7,163 - $9,599
• C: $7,864 - $10,537

Benefits of working for the State of California:

• Work-life balance
• 11 paid holidays
• Flexible paid leave options
• Consistent wage increases
• Pension retirement
• Job stability
• Health/Dental/Vision Insurance
• Public Service Loan Forgiveness (PSLF) and more!