TAWANTECH
Linkedin · Posted 9d ago
App support-Fresh graduate
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Indexed description
Application Support Engineer (Fresh Graduate) - Rotational Shifts
- Provide first-level technical support for business applications and systems.
- Monitor application performance and ensure system availability during assigned shifts.
- Troubleshoot application issues, analyze incidents, and resolve basic technical problems.
- Escalate complex issues to development or infrastructure teams when required.
- Monitor system logs, alerts, and scheduled jobs to ensure smooth operations.
- Assist in software deployments, testing, and production support activities.
- Perform basic database queries and system validation when needed.
- Document incidents, troubleshooting steps, and support activities accurately.
- Utilize analytical and engineering problem-solving skills to identify root causes and improve system reliability.
- Collaborate with cross-functional teams to ensure continuous service availability and customer satisfaction.
- Bachelor's degree in Electronics Engineering, Electrical Engineering, Computer Engineering, or a related field.
- Fresh graduate or up to 1 year of experience.
- Basic understanding of application support, operating systems, and networking concepts.
- Basic knowledge of SQL and databases is preferred.
- Strong analytical and troubleshooting skills.
- Good communication and teamwork abilities.
- Willingness to work rotational or night shifts.
- Good command of English.
- Eagerness to learn new technologies and IT support tools.
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