Technical Support Specialist
Indexed description
Job Title: Technical Support Specialist (TSS)
Company: Security 101
Location: Columbus, OH
Job Summary
Security 101b is now recruiting a commercial electronic security programmer with experience in configuring, testing, and commissioning enterprise access control and video management systems. This position is 50% remote and 50% onsite programming.
This is NOT a help desk, nor data center maintenience position.
Salary
This is a full-time position with an hourly range from $40.00 to $45.00, non-exempt, and commensurate with skills, product knowledge and experience.
Benefits
Our benefits include medical, dental, vision, prescription coverage, life & disability, 401(k) match plan, paid holidays, PTO and more. We will provide a vehicle, laptop, and smart phone.
Why join Security 101?
- Competitive compensation.
- Industry-leading security solutions and support.
- Growth opportunities in a dynamic, expanding company.
- A team-oriented culture that values high performance.
Skills / Abilities
- Must have at least 4 years’ career experience installing, servicing, and programming commercial access control, IP-based video systems and intrusion alarm systems.
- Experience with access control panel programming.
- The ability to build a video or access control server from ground up.
- Familiarity/experience with alarm panel configuration and programing.
- Understanding of SQL and databases a plus.
Current Certification In One Or More Of The Following is Essential.
- Access Control: Genetec, Lenel, Software House, Prowatch.
- VMS: Genetec, Milestone, IPConfigure, , Bosch.
- Security 101 will invest in training for the right candidate.
Responsibilities
- Troubleshoot wide area/segmented networks.
- Work directly with end users on how to operate systems.
- Work directly with IT departments to assist with the network topography needed for security equipment.
- Familiarity with SIP IP phone systems a bonus
- Managing quality control and providing fanatical customer service
- Taking responsibility for and tracking project progress.
Education
- High School (or GED) minimum requirement
- Electronics training from a Technical School or Military training in electronics or communications (preferred)
Security 101 is a DFWP and EOE organization with a team-oriented work environment.
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