Desktop Support Technician

JOB SUMMMARY

To assist the Information Technology Department in maintaining and supporting technological systems within the corporate office and associated properties. To provide remote back office and high speed internet system support and troubleshooting for new and existing hotel properties.

RESPONSIBILITIES:

Maintain and support Corporate office computer network and users. Provide help desk support for corporate office and associated properties for hosted applications, systems and services. Perform basic computer training to staff on network functions and applications. Provide technical support for High Speed Internet Systems. Monitor and ensure network security. Participate in the rotation of coverage for off hours responses to escalations and network issues. Perform scheduled server and hardware maintenance tasks as outlined in recurring task assignments. Assist in ensuring backup systems are correctly functioning and user data is protected and recovery practices are tested.

QUALIFICATIONS

• 1-3 year help desk, very basic, OS, light networking, AD, basically answering calls from guests that can't connect to internet, simple things.
• No call center background or that kind of experience.
• Small team of 7 everyone helps everyone, have to have an awesome personality, comm skills and be very agile, want to learn, curious.
• A+ or CCNA is great, not necessary.