MSP Technician I

Job Title: MSP Technician I

Industry: Information Technology / Managed Services

Location (City, State): Tulsa, Oklahoma

Assignment Type: Direct Hire

Pay: $45,000–$50,000 annually

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company

Established technology services organization with decades of experience supporting businesses throughout the Tulsa area. The team provides managed IT services, infrastructure support, and end-user solutions to a diverse client base. Known for its collaborative culture and strong employee retention, this organization offers opportunities for growth and hands-on technical experience.

Job Description

Our client is seeking an MSP Technician I to provide onsite and remote support for local business customers. This role is ideal for a technically minded professional who enjoys troubleshooting, working directly with end users, and managing a variety of desktop and network-related issues.

The ideal candidate is self-motivated, customer-focused, and comfortable working independently in client environments.

Key Responsibilities

• Troubleshoot hardware, software, and workstation issues for end users
• Install, configure, and deploy desktops, laptops, and peripheral equipment
• Travel to local client sites to provide technical support and assist with system setups
• Guide users through technical issues and ensure a positive customer experience
• Assist with workstation upgrades, replacements, and new employee setups
• Document support activities and maintain accurate records
• Collaborate with senior technicians to resolve escalated issues
• Support basic networking components, including routers, switches, and firewalls

Qualifications

Required:

• 1–2 years of IT support experience, preferably in a managed services environment
• Strong troubleshooting skills for desktop and workstation issues
• Experience installing and configuring computers and related hardware
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Valid driver's license and clean driving record

Preferred:

• Current CompTIA A+ certification
• Foundational networking knowledge, including switches, routers, and firewalls
• Previous experience supporting multiple clients or working in an MSP setting

Additional Details

• Local travel required; company vehicle provided for business-related travel
• Business casual work environment
• Comprehensive background check and drug screening required
• Candidates must be able to clearly explain and demonstrate their hands-on technical experience during the interview process

Perks

• Stable organization with a strong reputation and low employee turnover
• Opportunity to work with a variety of technologies and industries
• Mix of office, field, and customer-facing responsibilities
• Collaborative team environment with opportunities for professional growth

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.