Information Technology Field Technician

Computeam is a fast-growing education technology provider, delivering managed IT services to 500+ schools and multi-academy trusts across the UK. Our mission is to improve education outcomes through technology. We’ve grown 35% year on year for the past two years and are recognised as a world-class employer by the Best Companies Index. We’re now looking for a driven individual to support hundreds of schools across the UK.

Role fundamentals - What you’ll do:

· On site IT support at our client sites

· Monitor service board and progress accordingly.

· Reactive site visits at client sites when necessary to help resolve issues.

· Maintain clear communication to the team and clients.

· Assisting account managers by responding to queries regarding sites.

· Keep internal documentation up to date to assist team learning.

What you’ll need to succeed:

· Demonstrable experience in a relevant field.

· Certification: Relevant certification in Networking (e.g. CCNA) and/or Microsoft.

· Hands-on working knowledge of firewalls, HP Aruba switches.

· Current network troubleshooting skills, including 'working knowledge' of LAN & WAN technologies.

· Windows Active Directory, including Microsoft Office 365 suite and Azure Active Directory.

· Some VMware and Microsoft Hyper V Clustering experience would be beneficial.

· Some experience in recent Microsoft Server builds.

Our values:

Passion – truly engage with our aim and use that to provide the best service you can in your role

Purpose – make your actions purposeful and positive

People – collaborate with the team to support and develop on a peer to peer basis

Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education

Just some of our Company Benefits include:

Annual Profit Share scheme (after 12 months)

Employer Pension Contributions

Employee Assistance Plan

Laptop and Mobile Phone

Holiday entitlement starting at 22 days increasing with length of service

Additional Birthday leave and Holiday buy and sell

Volunteer leave

Company Carbon footprint offset with Ecologi

Cycle to work scheme

Salary sacrifice EV car scheme

Company events & charity fundraising opportunities

Funded professional training and access to our inhouse training platform

What are the hours and working patterns?

40 hours a week between 8am – 5.30pm, Monday – Friday

Predominantly located within one school, some work from home, visits to the regional Head Office