Service Desk Engineer

• Technical Capability: Assisting with network installations (RJ11, COAX, CAT, Fibre), cabling, and installation of phone equipment
• Support Methods: Telephone, Email and Remote Troubleshooting support to our customers. Remote Configuration of phone and network devices
• Remote Repairs: Repair and maintenance of phone and network devices
• Contractor Management: Working with and scheduling external contractors and service providers
• Logistics: Organisation of the logistics of new or defective phone or network components
• Service Management: ServiceNow/Jira Ticket handling, compiling technical information for maintenance, repairs and creating procedures and workflows
• Custom In House Software: Must be willing to learn new software and support our customers through telephone, email or on rare occasion in person visits.
• International Cooperation: Frequent interaction with Telio Group’s international teams

• Software or IT industry experience: Successfully completed technical training as a phone, cabling or IT technician or comparable technical training with professional experience in the field of phones, cabling or IT.
• Network Technology: Desirably, initial industry experience in one of the following areas: CAT5/6, Fibre, Telephone Cables, Cisco Networking, communication, and network technology or similar (Windows Server etc)
• Office: Knowledge of common Microsoft Office applications
• Agile or fast-paced environments: Experience working in agile development environments where software evolves frequently and training must adapt quickly.
• Security: The selection process will include background screenings, including criminal history checks, and you will have to undergo additional security screening by our customers security teams.
• Personality: Willingness to travel and assemble/repair devices at times. High willingness to learn, a self-reliant way of working. Efficient work organisation and time management. Customer-oriented work and professional appearance.

Why us?

• Professional challenges, inspiring, diverse tasks
• Learning path on new technologies
• Multicultural environment
• Flexible working hours and home office days
• Relaxed atmosphere, steady, supportive international team

Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for over 25 years. With more than 300 employees, we are active in 23 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.