Network Operations Center Analyst

You want to join a company that places people at the heart of its concerns? We are waiting for you at Extia!

As a consulting company specialized in IT and digital sectors, Extia has prioritized an approach that combines performance and well-being at work since its creation in 2007. This vision is shared today by more than 2,500 Extians across France and internationally, and has been recognized by the Great Place to Work® certification for 15 years!

We believe in equal opportunity and offer every candidate the chance to reveal their potential, without distinction of any kind. At Extia, it's "First who, then what" so, let's do it!

Strong analytical and troubleshooting skills with a structured problem-solving approach. Ability to work effectively both independently and as part of a collaborative team. Excellent communication skills, with the ability to explain technical issues clearly to technical and non-technical audiences. Strong ability to prioritize tasks and manage multiple incidents in a high-pressure environment. Hands-on, proactive mindset with strong operational awareness. Adaptable and resilient, able to respond to changing priorities in a 24/7 environment. Strong organizational and time management skills.

What You’ll Do

• Monitor infrastructure and respond promptly to alerts using enterprise monitoring tools and established procedures.
• Troubleshoot and resolve network and system incidents, identifying root causes and implementing appropriate solutions.
• Manage network and infrastructure changes in accordance with change management processes.
• Prioritize incidents and tasks based on SLAs and operational criticality.
• Collaborate with team members to identify and drive improvements in operational processes and procedures.
• Proactively detect, own, and escalate issues that may impact service availability or performance.
• Ensure accurate documentation of incidents, changes, and resolutions.
• Contribute to maintaining a stable, secure, and high-performing production environment.

What We’re Looking For

• Experience working in a Network Operations Center (NOC), Systems Operations Center (SOC), or similar production support environment.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, NTP/PTP, OSPF, BGP, and MPLS.
• Experience with monitoring and observability tools such as Grafana, LogicMonitor, LibreNMS, or equivalent.
• Hands-on experience troubleshooting multi-vendor environments, including technologies from Cisco, Juniper, Arista, Check Point, and Fortinet.
• Understanding of infrastructure and systems operations in production environments.
• Familiarity with ITIL processes, including incident, problem, and change management (desirable).
• Experience with scripting/automation tools such as Shell, Python, Perl, or PHP (desirable).
• Exposure to network and system automation or integration tools is a plus.