VTC Engineer

Salary - $100,000 - 130,000

Lead UC field support operations for client locations in the Southeast region. Provide Tier I and Tier II technical support for UC services at Orlando field office and regional client sites.

• Support 600+ VTC rooms including setup, configuration, troubleshooting, and user training.
• Manage digital signage deployments and ongoing support (250 players across enterprise).
• Troubleshoot UC endpoints (desk phones, softphones, conference room equipment, smart boards).
• Coordinate and lead regional UC equipment deployments and installations.
• Provide hands-on technical support for conference room AV systems, displays, projections, microphones.
• Support VTC bridge sessions (Point-to-Point, Webex, PEXIP/CVI to Teams).
• Manage secure telephone installations and support (
• Respond to UC incidents and service requests with timely resolution.
• Coordinate with vendors and contractors for UC equipment installation and maintenance.
• Mentor and provide technical guidance to UC Field Support Engineers.
• Travel to client sites within Southeast region as needed for on-site support.
• Participate in on-call rotation for after-hours UC support.
• Document UC issues, resolutions, and lessons learned in knowledge base.
• Support asset management and inventory tracking for UC equipment.
• Provide user training and orientation for UC systems and equipment.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master’s Degree preferred.
• 7+ years of UC experience with Cisco CCNP Collaboration (or higher).
• 3+ years team lead or senior engineer experience
• Public Trust clearance

Other Job Specific Skills

• Experience in leading large deployments and migrations, providing Tier 3 escalation support, developing standards and automation, VTC, digital signage, paging, telecom, LAN, SIP, ISDN, ePRI/PRI/POTS, unicast/multicast, local exchange carriers, IP-PBX, QoS, and related protocols across large, geographically dispersed networks.
• Hands-on experience with VTC systems, conference room AV, telephony endpoints.
• Experience supporting multiple sites and regional operations.
• Expert in: VTC systems, conference room AV, desk phones, softphones, video bridging
• Strong knowledge: Avaya phones, Microsoft Teams devices, Cisco endpoints, digital signage, IPTV.
• Familiarity with: Troubleshooting methodologies, ticketing systems (ServiceNow), asset management
• AV/VTC certifications (CTS, Cisco, Polycom, Logitech) preferred.
• Microsoft Teams or Avaya support certifications desired.
• ITIL Foundation (preferred).

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