Information Technology System Analyst

Position Summary:

The IT Systems Analyst will provide technical guidance, professional service support, and solutions to end-users in the utilization of hardware/equipment, information systems and applications. The IT Systems Analyst will maintain current systems (including monitoring network performance, identifying requirements, keeping updated on latest tools and processes, and installing upgrades), troubleshoot/resolve end-users’ technical issues, and analyze/advise on current and future IT system needs. This position will be based in our Millville, New Jersey warehouse and will report directly to the Chief Information Officer.

Essential Duties and Responsibilities:

· Perform installation, configuration, maintenance, and troubleshooting of end-user workstation hardware/equipment (including routers, switches, and UPSs), software, and peripheral devices (including mobile devices/phones, desktops/laptops, hand-held scanners, Multi-Functional Printers, scanners, and label printers).

· Respond to and handle IT service support calls/emails in a timely manner.

· Assist and escalate (including initiation of service calls) for advanced repairs.

· Track technical issues to resolution and provide regular status updates to key stakeholders.

· Provide remote support for branch locations with occasional travel for break/fix.

· Perform regular maintenance and updates on servers and physical hosts.

· Maintain network by administering network monitoring and analysis, engaging in regular network troubleshooting activities, and resolving network connectivity issues.

· Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems).

· Ensure data integrity and security at both the server and end-user levels.

· Administer and maintain user accounts, permissions, access rights and passwords.

· Administer e-mail system (adding and removing users, assign to user group, resolve conflicts as they occur).

· Perform PC moves and installations as well as physical maintenance of PCs and printers.

· Prepare and document standard operating procedures and protocols.

· Train end-users to ensure optimal and efficient utilization of workplace IT tools/technology/applications.

· Prioritize and work with multiple assignments simultaneously.

· Ensure assigned IT projects are completed on time, within budget and meet agreed upon performance requirements.

· Interact effectively with all levels of management, customers, peers, and staff.

· Perform other duties as assigned.

Qualifications:

· Bachelor’s degree in Information Technology, Computer Science or related field with 3-5 years of relevant, hands-on work experience

· Extensive knowledge of end-user information systems/applications, programming, and cyber security

· Deep understanding and practical experience in customer service support or Help Desk operations

· Proficient and extensive knowledge of MS Office Applications

· Strong analytical skills with high degree of attention to detail

· Possesses strong written & verbal communications with all levels of management, time management, and interpersonal skills

· Excellent problem-solving and project management skills with team-oriented, collaborative demeanor

· Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities

· Strong desire to learn, develop, and expand professional skills for future leadership opportunities within IT function

· Ability to travel occasionally (<25%) to other U.S. domestic locations