Support Engineer

We're hiring on behalf of a Haystack partner!

The Role

• Provide timely and professional technical support via email, phone, chat, and remote tools.

• Assist in developing AI-powered automated tools to monitor systems, detect anomalies, and resolve issues.

• Diagnose and troubleshoot hardware, software, system, and integration issues across automation equipment and control systems.

• Collaborate with engineering, production, and IT teams to escalate and resolve complex issues.

• Document issues, resolutions, and interactions in a service management platform.

• Contribute to the creation and maintenance of knowledge base articles and technical documentation.

What You'll Need

• Bachelor’s Degree preferred in Engineering or IT.

• 3-5 years of experience in Engineering or IT.

• Strong understanding of ITIL and Incident Management practices.

• Experience writing database queries, specifically MS SQL.

• Experience with Agile project management framework, specifically Scrum.

• Proficient with MS Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, Teams, OneNote, OneDrive, Visio).

What's On Offer

• Competitive annual salary of $95,000 - $114,000.

• Opportunity to work with emerging technologies like AI, vision systems, and robotics.

• A dynamic and innovative engineering department focused on continuous improvement.

• Platform for career growth in a forward-thinking company.

Apply via Haystack today!