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Capgemini Linkedin · Posted 11d ago

NOC Engineer

India

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Long Description

NOC Engineer

Location: Gurgaon / Hyderabad

Experience: 3–8 Years

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Role Overview

This role is responsible for real-time monitoring, incident detection, troubleshooting, and operational support of network and service platforms. The NOC Engineer plays a key role in ensuring network availability, SLA compliance, and timely resolution of incidents by collaborating with internal teams, vendors, and stakeholders.

Key Responsibilities

  • Monitor network, service, and application platforms using enterprise monitoring tools.
  • Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.
  • Create, manage, and maintain incident tickets with accurate severity classification, timelines, and documentation.
  • Troubleshoot network and service issues across routing, switching, access, and application layers.
  • Coordinate and manage P1/P2 incidents, including bridge calls, stakeholder communication, and status updates.
  • Escalate incidents to appropriate internal teams, vendors, and leadership to ensure timely resolution.

Technology Exposure

  • Network Monitoring & ITSM Tools
  • Routing, Switching & IP Networking
  • DOCSIS, HFC, CMTS & Broadband Technologies
  • Core, Access, Security & Load Balancing Platforms
  • Voice, Video, Wi-Fi & Mobile Technologies
  • Enterprise Applications & Service Platforms

Ideal Candidate Profile

  • 3–8 years of experience in Telecom, ISP, or Network Operations Center (NOC) environments.
  • Strong understanding of IP Networking, Routing, and Switching concepts.
  • Hands-on experience with network monitoring, incident management, and ticketing tools.
  • Experience in handling critical incidents and operational escalations.
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