IT Support Specialist - New York - 0310

We are seeking an IT Support Technician for our New York office! The IT Support Technician is responsible for maintaining and monitoring end-user workstations and productivity on local area network. The IT Support Technician performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. The position also provides support to staff on all company-supported applications. The IT Support Technician troubleshoots computer problems, determines sources and advises on appropriate action. The position completes application project-based work.

Your IT Support Technician Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identifies, diagnoses, and resolves problems for users, computer software and hardware; communicates solutions to end-users
• Provides one on one end-user problem resolution via telephone, email or in person
• Delivers, tags, sets up, and assists in the configurations of end-user PC desktop/laptop hardware, software, and peripherals
• Diagnoses and resolves end-user network or local printer problems, PC hardware, software, internet, and local-area network access problems
• Coordinates timely repair of PC/laptop computers
• Performs minor desktop/laptop hardware repair
• Assists Network Technicians and Support Analysts in creating materials for end-user frequently asked questions (FAQ’s)
• Performs other duties as required

We have great benefits, most of which are effective on your first day:

• Heavily subsidized health insurance premiums
• Our health plan includes Firm paid HSA contributions ranging from $600 and $1,200 annually
• Firm pays 100% of employee only premium for dental and vision insurance and provides inexpensive options for dependents.
• Tax advantaged account options like Flexible Spending Accounts and Dependent Care Accounts
• Life Insurance, paid by the Firm
• Long-Term Disability Insurance, paid by the Firm
• Employee Assistance Program (EAP)
• 11 paid holidays (in 2026)
• Generous PTO for full-time employees
• Traditional and Roth 401(k) options from day one. Eligible for discretionary Firm matching contribution.

The expected salary range for this position is between $50,000 and $70,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

Greenspoon Marder is currently not accepting resumes or referrals from search firms for this position.

Greenspoon Marder is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All inquiries will be kept confidential.