Fiber Technician

About the Company

NextGen is seeking a Network Services Technician to install, maintain, troubleshoot, and repair telecommunications services and equipment for residential and small business customers.

About the Rol

eThis is a hands-on field position supporting telephone, video, broadband, fiber, copper, DSL, FTTH, cable TV, and Wi-Fi services. The technician will work independently in the field, interact directly with customers, and participate in an on-call rotation after training

.
Responsibiliti

• esInstall and repair telephone, video, broadband, and special services in fiber and copper plant environment
• s.Install, troubleshoot, and repair copper twisted-pair telephone plant and cable TV plan
• t.Install FTTH services and configure Wi-Fi equipment at customer premise
• s.Install fiber and copper enclosures and inside wiring according to company specification
• s.Troubleshoot DSL, cable internet, Wi-Fi, fiber, and copper service issue
• s.Locate faults in network facilities and restore service during outages or interruption
• s.Use test equipment and record readings, including OTDR, TDR, and related diagnostic equipmen
• t.Perform fiber splicing using fiber-splicing machine
• s.Provide professional customer service in homes and small businesse
• s.Maintain vehicles, tools, supplies, and equipment in a neat and organized manne
• r.Work with contractors and other departments as neede
• d.Perform other duties assigned by the Director or Manager of Network Service

s.
Qualificati

• onsExperience with copper twisted-pair telephone plant installation, troubleshooting, or repa
• ir.Experience with cable TV plant installation, troubleshooting, or repa
• ir.Networking knowledge involving DSL, cable internet, FTTH, FTTx, or Wi-
• Fi.Understanding of basic low-voltage wiring in residential or small business environmen
• ts.Familiarity with 802.11 wireless networki
• ng.Ability to work independently and troubleshoot technical issues logical
• ly.Strong verbal communication and customer service skil
• ls.Ability to work safely, efficiently, and under pressu
• re.Knowledge of fiber and copper color codes and identificati
• on.Associate degree in a related technical field or equivalent hands-on experien
• ce.Fiber-splicing experience is preferred but not required. Training may be provided to motivated candidates with a strong technical foundation and willingness to lea

rn.
Schedule and Work Condit

• ionsMust be available for overtime, nights, weekends, holidays, and inclement-weather work as nee
• ded.May work a Monday-Friday or Tuesday-Saturday sched
• ule.Must participate in a nighttime on-call rotation after train
• ing.Must be willing to attend training that may require travel and overnight st
• ays.Work is performed indoors and outdoors in varying weather conditi

ons.
Physical Require

• mentsAbility to climb ladders and p
• oles.Ability to stoop, crawl, kneel, and work under homes or in confined a
• reas.Ability to lift more than 100 pounds when requ
• ired.Ability to identify fiber and copper color c
• odes.Must be comfortable working at hei

ghts.
Driver and Vehicle Requir

• ementsMust operate company vehicles; therefore, must have a valid driver’s license. Personal driving insurability may affect emplo