IT Ops Engineer-CH Information Technology- Full-Time

The IT Operations Engineer has advanced troubleshooting and service desk support experience. This person will contribute to the knowledge transfer across the Service Desk and ensuring quick resolution to infrastructure escalations. Is responsible to assist with these services related to physical infrastructure and healthcare technology hardware: Purchasing and Acquisitions, Implementations, Contract Negotiations and Reviews, Maintenance Contracts, Inventory Management, Vendor Service Management, Executive Support, Reporting and KPIs, and Regulatory and Compliance.

Responsibilities

Mid-Level Tier II work on IT Operations Engineering team including: Purchasing and Acquisitions, Implementation, Data Backup/Monitoring, Software and Maintenance, Contractual and Vendor management, Reporting KPIs, and Regulatory Compliance

Supports infrastructure hardware, healthcare technology and system software components

Identifies root cause analysis for service interruption recovery and creates preventive measures

Monitor/maintains enterprise hardware availability

Appropriates documentation and hand-off of software, infrastructure hardware and healthcare technology to other technical teams

Project task implementation planning and infrastructure/healthcare technology maintenance

Input in Project planning, design, and analysis

Participates in contract negotiations

Provides input in forecasting, implementation, and identification of resource requirements for wired and wireless network systems

Oversees the configuration/maintenance of the following environments: LAN, WAN, IT platforms for Clinical systems, Client Platform device management systems, Telehealth infrastructure/devices, Blade/Rack Mounted Server Systems, and Healthcare Technology platforms

Support/maintain critical legacy systems and network security infrastructure

Level Incident Management, including mentoring of IT Support personnel

Maintains network and telephony physical support of + remote sites

Provides reports/metrics related to performance and availability

Participate in infrastructure and healthcare technology projects

Participate in a xx Service Support team for all Centra infrastructure across multiple industries, including Healthcare, Hotel, Education, and Insurance

Participate in the assessment/implementation of new infrastructure/healthcare technologies and services

Ensure current regulatory/compliance requirements are met

Qualifications

Required Education: Bachelors Degree or equivalent experience. Computer Science or Math background preferred or minimum of three (3+) years of equivalent experience

Preferred Education: Bachelors Degree or equivalent experience. Computer Science or Math background preferred or equivalent experience

Required Experience: Minimum of three (3+) years of progressive experience in administering enterprise-level services utilizing multiple traditional and emerging technologies

Preferred Experience: Minimum of five (5+) years of progressive experience in administering enterprise-level services utilizing multiple traditional and emerging technologies. Minimum of two (2+) years of experience working within a Service Desk operations role

Required Certifications and Licensures: Valid Virginia Driver's License

Preferred Certifications and Licensures: MTA or CCENT or Alcatel Field Engineer Certification

Salary Range: $62,462.00- $93,693.00 / Year