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EITACIES Inc. Linkedin · Posted 1mo ago

Service Desk Personnel

Nashville

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Indexed description

Nashville, TN 37243 (MUST be locals to TN)

Positions: 2

We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.

Key Requirements:

  • Ability to handle up to 30 calls per day
  • Strong customer service and communication skills
  • Must be able to lift at least 50 lbs
  • Prior IT Call Center experience preferred

Technical Skills:

Printer Administration & Troubleshooting

  • Server print queues and local queues

Active Directory Management

  • Navigate different OUs
  • User attribute lookup
  • Password reset and account unlock

iOS Support & Deployment

  • Setup of iPhones/iPads
  • iTunes account reset
  • Network settings reset
  • Backup and restore

Video Conferencing Tools

  • Cisco WebEx
  • Microsoft Teams
  • Cisco Presence solutions

Network Troubleshooting

  • Internal vs external connectivity
  • VPN
  • LTE
  • WiFi

Application Support

  • Account permissions
  • Compatibility issues
  • Browser vs installed applications

Remote Support Tools

  • MSRA
  • RDP
  • Microsoft Teams
  • WebEx

Hardware Deployment

ServiceNow

  • Ticket management
  • Ticket assignment
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