IT Technical Manager

Paragon Communications is a market leader in remanufactured electronics, managed IT services, supply chain solutions, and the distribution of new and remanufactured technology for the IT and communications industry.

We are seeking a motivated, hands-on IT / Technical Manager to oversee the day-to-day operation, maintenance, and continuous improvement of our IT infrastructure. This role is ideal for a well-rounded IT professional who enjoys solving technical challenges, supporting end users, and ensuring that our technology environment remains secure, reliable, and efficient.

Key Responsibilities

• Provide Tier II/III technical support for desktop, server, network, and application issues.
• Install, configure, maintain, and troubleshoot Windows 10/11 workstations, laptops, printers, and other end-user devices.
• Administer and maintain Windows Server (2012–2022) environments.
• Manage Active Directory, including user accounts, security groups, permissions, Group Policy, and password administration.
• Administer Microsoft 365, including user provisioning, licensing, Exchange Online mailboxes, distribution groups, and Teams.
• Monitor and troubleshoot network connectivity, including TCP/IP, DNS, DHCP, VLANs, VPNs, switches, and wireless infrastructure.
• Configure and support Grandstream networking and wireless devices.
• Manage backup and disaster recovery processes using Veeam Backup & Replication.
• Perform SQL database maintenance and basic troubleshooting.
• Support and maintain Sage 100 ERP and related business applications.
• Manage endpoint security using Sophos and support Check Point VPN and email security solutions.
• Maintain IT documentation, asset inventory, and standard operating procedures.
• Coordinate with third-party vendors and service providers when necessary.
• Assist in planning, implementing, and improving IT systems, infrastructure, and security initiatives.
• Ensure timely resolution of technical issues while delivering excellent customer service to internal users.

Required Qualifications

• Minimum of 3 years of hands-on IT support or systems administration experience.
• Strong experience supporting Windows 10/11 desktop environments.
• Experience administering Windows Server 2012–2022.
• Working knowledge of Active Directory administration.
• Experience managing Microsoft 365 users, licensing, mailboxes, and groups.
• Experience with managed switches and wireless infrastructure.
• Experience supporting SQL databases.
• Experience with Veeam Backup & Replication or similar backup solutions.
• Experience with Sophos Endpoint Security and Check Point VPN technologies.
• Experience supporting Sage 100 ERP is highly preferred.

Preferred Qualifications

• CompTIA A+, Network+, or equivalent certifications.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience working in manufacturing, distribution, or managed services environments.
• Familiarity with cybersecurity best practices and endpoint protection.

Skills & Competencies

• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal abilities.
• Outstanding customer service orientation.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating effectively with other departments.
• Self-motivated with a proactive approach to identifying and solving technical issues.

Benefits

Paragon Communications offers a competitive compensation and benefits package, including:

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Match
• Flexible Spending Accounts (FSA)
• Paid Time Off (PTO)
• Professional development opportunities
• Collaborative and supportive work environment