Information Technology Support Specialist

We're looking for an enthusiastic Entry-Level IT Support Specialist.

This is a great opportunity for someone who enjoys working with computers, solving technical problems, and helping others. Whether you've built your own PC, enjoy troubleshooting technology, or recently completed an IT program or certification, we'd love to hear from you.

In this role, you'll provide day-to-day technical support by responding to support tickets, assisting users with hardware and software issues, and helping ensure our technology runs smoothly. You'll work alongside experienced IT professionals who will provide training and mentorship as you grow your skills.

Responsibilities

• Respond to and resolve IT support tickets in a timely manner
• Reset passwords and assist users with account access
• Document issues and resolutions within the ticketing system
• Escalate more complex technical issues to senior IT staff when needed
• Provide friendly, professional customer service to employees
• Assist with onboarding new employees by preparing equipment and user accounts

Qualifications

• Passion for technology and troubleshooting computers
• Strong problem-solving and communication skills
• Excellent customer service attitude
• Ability to learn new technologies quickly
• Basic knowledge of Windows, Microsoft Office, and common computer hardware
• Ability to prioritize tasks and manage multiple support requests

Why Join Us?

• Great opportunity to start a career in IT
• Hands-on experience with real-world technology and support
• Training and mentorship from experienced IT professionals
• Collaborative and supportive team environment
• Opportunities for career growth into systems administration, networking, cybersecurity, or other IT specialties

If you enjoy technology, like solving problems, and want to build a career in IT, we'd love to meet you.