CTDI India
Linkedin · Posted 5mo ago
Network Management L2
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Details
Network Management L2
Category: IT Support
Qualification: B Tech / BE or equivalent. MCSE, ITIL
Experience: 5 - 8 Years
Location: Mumbai Bandra Kurla
Duties and Responsibilities
Key Skills
- Hands-on experience with Cisco Wireless, Cisco Prime, Cisco ISE, and Software-Defined Access (SDA)
- Strong understanding of BGP, OSPF, EIGRP, QoS, and MPLS
- Proficient with Catalyst switches and ASR/ISR routers
- Skilled in using Microsoft Visio, MS Office, and IT ticketing tools
- 24/7 operational support
- 6 working days per week with a rotating weekly off
- Configure and manage routers, switches, firewalls, WLAN, and Cisco ISE
- Maintain firmware, perform backups, and ensure device health and compliance
- Troubleshoot LAN/WAN issues, outages, and user connectivity problems
- Monitor network performance and capacity; generate regular reports
- Manage incidents, changes, and problems in alignment with ITIL practices
- Coordinate with ISPs, vendors, and internal teams for timely issue resolution
- Maintain up-to-date SOPs, audit logs, and technical knowledge base
- Lead disaster recovery drills and drive continuous improvement initiatives
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