TECHNICAL SERVICES SPECIALIST

Full-time

Description

At iNet, we’re redefining what it means to connect the world. Headquartered in the USA with operations spanning North America, Europe, the Middle East, Latin America, and Asia Pacific, we deliver cutting-edge satellite and networking solutions that solve our enterprise clients’ most complex communication challenges.

As we continue to expand our global footprint, we’re seeking a Technical Services Specialist to play a pivotal role in deploying next-generation technologies and supporting mission-critical installations. This position will be located in our Midland, TX office. This is not a remote position.

As a Technical Services Specialist, you’ll be at the heart of our service delivery engine—ensuring every deployment meets the highest standards of performance, reliability, and client satisfaction.

• Lead Deployment Execution: Support the rollout of new products and services by coordinating across provisioning, field operations, logistics, and client teams.
• Validate & Certify Equipment: Inspect, test, and benchmark hardware to ensure readiness for activation—meeting both manufacturer specs and iNet’s quality standards.
• Enhance Field Readiness: Help develop and refine testing and certification protocols for our field operations team, ensuring consistent excellence across installations.
• Support Field & Remote Operations: Provide technical guidance during site activations, commissioning, and troubleshooting—resolving challenges with precision and speed.
• Operate Across Environments: Work primarily in our shop/warehouse with occasional field deployments, using advanced tools and diagnostics to verify system integrity.

Qualifications & Technical Expertise

• High school diploma or GED required; 2-year technical degree in electronics, engineering technology, networking, or systems engineering preferred
• 5+ years of hands-on experience in field technician or technical support roles
• Prior technical experience in networking, telecommunications, and wireless solutions
• Certifications or training in Cisco, Network+, or similar technologies
• Advanced knowledge of network components (switches, routers, firewalls) and RF technologies (VSAT, LTE, wireless radios, Wi-Fi)
• Proficient understanding of data and signal flow through networks, including the OSI Model
• Skilled in using telnet, RDP, traceroute, ping, and other troubleshooting tools
• Strong communication skills and ability to collaborate across teams
• Self-motivated, adaptable, and committed to continuous learning
• Ability to pass background check and a prestart drug & alcohol screen.
• Ability to lift up to 50 lbs occasionally and carry/push/pull moderate loads as needed

• Full-time role with typical hours from 8am to 5pm
• Occasional on-call work may include nights and weekends
• Flexible scheduling to support business needs

At iNet, we know that great people make a great organization. We value our team and offer a comprehensive benefits package, including:

• Safety and customer-specific training and certifications
• Medical, dental, and vision coverage for employees and dependents
• $50,000 in paid life insurance
• Employee referral program
• Annual bonus potential
• Paid time off and holiday pay
• 401(k) plan