Information Technology Help Desk

IT Helpdesk Technician

Cleveland - East Side | Onsite M-F

We are conducting a confidential search for a proactive and service-oriented IT Help Desk professional to support end users across North and South America. This role is responsible for installing, maintaining, and troubleshooting IT equipment and software, while ensuring a consistent and reliable support experience. Reporting to an offsite Group Manager, you will be part of a centralized global team, with primary responsibility for onsite support and day-to-day IT operations at the local level.

What You’ll Do

• Provide Level 1 technical support (onsite & remote) for hardware, software, and user issues
• Install, configure, and maintain end-user devices, systems, and applications
• Manage IT assets across their lifecycle (inventory, deployment, decommissioning)
• Support meeting room and collaboration technology
• Promote cybersecurity awareness and apply IT security policies at the user level
• Ensure compliance with internal data protection standards
• Maintain accurate documentation and records
• Contribute to improving IT support processes and user experience

What You Bring

• Strong knowledge of Windows 10/11 (macOS knowledge is a plus)
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, Office)
• Hardware troubleshooting skills (PC components, peripherals)
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience with ticketing systems and remote support tools
• Familiarity with Active Directory user and device management (basic level)
• Service-oriented approach with strong follow-through and attention to detail
• Ability to maintain a consistent onsite presence while collaborating with a remote team

Nice to Have

• Experience with Teams Rooms or similar tools
• Exposure to Intune, Autopilot, or endpoint management
• Basic PowerShell or scripting

Background

• 3–5 years of IT support/helpdesk experience
• Degree in IT or related field (or equivalent experience)

The Company is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or disability status.