Information Technology Specialist

Ensure reliable, secure and efficient IT operations for the plant by providing timely end-user support, maintaining infrastructure and applications, managing IT assets, and supporting compliance with company policies and applicable standards.

• Operate and monitor plant IT systems, networks and infrastructure to maintain availability, performance and operational continuity.
• Provide first-level technical support for hardware, software, network, telecommunications and application issues; document work through the ticketing process until resolution.
• Perform hands-on support activities, including hardware deployment, software installation, configuration, printer support, backups and basic system administration.
• Support network infrastructure activities in coordination with Network Operations, including installation, maintenance and troubleshooting.
• Implement and maintain cybersecurity practices that protect IT systems, data and users from threats.
• Maintain accurate inventory and asset records, including lifecycle updates for devices and related equipment.
• Train and orient users on IT systems, support processes, security awareness and best practices.
• Ensure compliance with IT policies, procedures, ISO/HSE requirements, regulatory expectations and company standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science or related field preferred; associate/technical degree or equivalent experience acceptable where applicable.
• Approximately 5 years of relevant IT operations, technical support, systems or manufacturing IT support experience preferred
• A+, Network+, Security+, Microsoft, Cisco or related certifications desirable.
• IT operations, technical support, cybersecurity basics, network infrastructure support, software/application support, asset management and documentation.
• Customer focus, action orientation, planning, communication, collaboration, time management, results orientation and continuous improvement.
• Manufacturing experience strongly preferred