Lead Technician

Summary

The Lead Technician performs on-site or in-house servicing, repair and/or installation of customer equipment. This job may include any aspect of field support including installation, troubleshooting and repair of electronic equipment and wiring, installation and configuration of component systems/firmware, including upgrades, modifications and programming; preventive maintenance actions; documentation. Assists manager with field problem solving and distribution of parts and information to field technicians.

Essential Duties And Responsibilities

Include the following. Other duties may be assigned.

• Installation, preventive and corrective maintenance of equipment including Microsoft Windows and Linux-based hardware, video surveillance and detection equipment, radar/LIDAR/magnetic detection equipment, network communications equipment, and/or fiber optic/Wi-Fi/radio equipment.
• Complete reports, logs and perform shift-to-shift communications in accordance with established policies, procedures and local practices.
• Respond to corrective maintenance requests or alarms within an acceptable time frame.
• Restore equipment to operational status as quickly as possible.
• Maintenance of spare equipment and parts following guidelines set forth to do so.
• Recommend preventative maintenance action and program.
• May recommend and develop local administrative practices.
• Make recommendations regarding the application or utilization of the system and its components.
• Complete paperwork accurately and in a timely manner.
• Lead and train technicians.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

• High school diploma or general education degree (GED) strongly preferred.
• Typically requires a minimum of 8 years of related experience.
• Must maintain driver’s license in good standing as verified by Transcore.
• Must be comfortable working at heights that could be in excess of 50 ft.
• Proven expertise in leadership or supervisory role.
• Advanced troubleshooting and repair skills for hardware, software, and network systems.
• Expertise in networking protocols (TCP/IP), system integrations, and diagnostics.
• Exceptional organizational and project management skills.
• Excellent verbal and written communication skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to walk and climb or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; outside weather conditions and moving traffic.

• TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.