2nd Line Technical Support Engineer (MSP space)

2nd Line Technical Support Engineer (MSP Space)

Are you an experienced IT Support Engineer with a background in the MSP space?

Enjoy working a varied role, supporting and delivering customer solutions?

Want to join a company where ideas are valued and you can make a genuine impact?

If so, please see below:

We're seeking a technically capable and customer-focused Support Engineer to join a collaborative team delivering IT support and project services to a diverse client base across Yorkshire and the wider UK.This is an excellent opportunity for someone who enjoys a varied role, combining technical support, client-facing work, and involvement in infrastructure projects.

The Role

You'll be responsible for delivering high-quality technical support and assisting with the deployment and maintenance of IT solutions for a broad range of customers.

Key responsibilities include:

• Providing remote and onsite technical support (2nd Line level)
• Diagnosing and resolving hardware, software, and infrastructure issues
• Configuring and deploying new equipment and devices
• Supporting IT installations and customer projects
• Working across a variety of Microsoft and networking technologies
• Delivering excellent customer service and maintaining strong client relationships

What We're Looking For:

Experience supporting:

• Windows 10 and Windows 11
• Windows Server
• Microsoft Azure
• Microsoft 365
• Networking including TCP/IP, LAN, WAN, switching and firewalls
• Ability to travel to customer sites across the local area

Essential Skills & Experience:

• Experience within a MSP environment
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities

What's On Offer

• Hybrid working
• Private medical /dental
• Company pension
• Company events and team activities
• On-site parking
• Ongoing training and development opportunities
• Supportive and collaborative working environment

If you're looking for a role where you'll gain exposure to a broad range of technologies, work closely with customers, and play an important part in a growing technical team, we'd love to hear from you.