Telecommunication Technology Support Specialist

• 503882
• Doña Ana Community College, New Mexico, United States
• Staff
• Staff Full-time
• Closing at: Aug 17 2026 - 23:55 MDT

Department Contact: McKenna Garcia, 575-527-7550, [email protected]

Internal or External Search: External - Open to all applicants

Advertising Summary: DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position:

Position Details

Position Title: Telecommunication Technology Support Specialist

College/Division: DACC Dona Ana CC

Department: 941220-DACC COMPUTER SUPP

Location: Doña Ana Community College

Offsite Location (if applicable): Espina Campus

Target Hourly/Salary Rate: 16.83

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule

Job Duties and Responsibilities:

• Diagnose and resolve service issues involving network infrastructure, wireless access points (APs), VoIP, and related technology across all DACC locations.
• Install, provision, configure, and maintain telecommunications and network equipment including: Network switches, Structured Cabling, Cisco IP phones, Wireless access points and Uninterruptible Power Supply systems (UPS)
• Perform on-site troubleshooting, testing, and verification of network cabling and line quality using specialized diagnostic tools (network testers) and basic knowledge of cable standards and pairings.
• Coordinate with vendors and contracted service providers on equipment upgrades, installations, repairs, and maintenance projects as needed.
• Create and manage user accounts and perform basic licensing and administrative tasks using Active Directory, Microsoft 365, and other administrative tools.
• Collaborate with other IT personnel to ensure reliable operation of network and telecommunications services throughout DACC.
• Document service requests, installations, repairs, maintenance activities, and technical procedures accurately and completely.
• Provide professional, courteous, and effective technical support to faculty, staff, and students while maintaining excellent customer service.

Required Education and Experience:

High School diploma + 1 years of relevant experience, or higher degree.

Equivalent Qualifications

Preferred Qualifications:

• Networking certification
• Experience with Cisco Call Manager

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.

Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

Recruitment Summary

We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.

NMSU Global Campus

Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.

NMSU Main Campus

Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.

Doña Ana Community College

Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance. 

Alamogordo Campus

Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.

Grants Campus

NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

Special Instructions to Applicants

The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

EEO Statement

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.

Requesting an Accommodation

Individuals with disabilities are encouraged to apply. In compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and New Mexico State University policy, if you have a disability and would like to request an accommodation in order to apply, interview, or complete onboarding for a position with New Mexico State University, or if you cannot use the online application system, please visit our Accessibility & Accommodations page to initiate an accommodation request