Desktop Support I

Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.

Benefits Include

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life integration

Perform technical support for computer hardware, software, peripherals and network applications used by the Credit Union. Train staff in the proper use of computer equipment. Provides support to end users on incidents and service requests. Identifies, researches, and resolves technical problems. Provides patch management for enterprise Microsoft computer environment.Has knowledge ITIL Service Management

What You’ll Do

• Provide onsite, phone, and remote technical support and software installation services.
• Utilize effective customer relations and communications skills to maintain relationships with internal/external members by identifying service needs.
• Build, install, maintain, re-image, troubleshoot and repair computer systems, hardware and computer peripherals.
• Document, maintain, upgrade and/or replace hardware and software systems.
• Investigate hardware problems and perform system hardware, software and communication connection repairs. Perform diagnostic testing and repairs and/or replace technical equipment.

• B.S. degree in computer science, or equivalent demonstrated experience in a helpdesk environment.
• Minimum two (2) years of PC support centric job related experience is required.
• Microsoft Certified Professional (MCP) or Microsoft Certified Technology Specialist (MCTS) beneficial.
• ITIL V3 or V4 Foundation certification beneficial.

• Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
• Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
• By prioritizing member wellbeing, which leads to increase engagement, improved team dynamics, higher levels of motivation and a stronger community culture.