Technician

Company Description ITSIII Innovative Technology Solutions (ITS3) is a technology company specializing in office and business technology, including copiers, printers, cloud computing and storage, and VoIP solutions. The company focuses on delivering reliable, high-performing systems that help organizations operate more efficiently and securely. ITS3 supports clients with both hardware and cloud-based services, providing integrated solutions that address daily operational needs. Team members have the opportunity to work with modern technologies and contribute to improving customers’ IT and communication environments.
Role Description This is a full-time, on-site Technician role based in Delray Beach, FL. The Technician will support the installation, configuration, and maintenance of xerox , Lexmark and HP copiers, printers and production press at client locations and in the office. Daily responsibilities include troubleshooting equipment and software issues, performing preventive maintenance, documenting service activities, and coordinating with team members to ensure timely resolution of customer requests. The role also involves assisting with system upgrades, providing basic end-user guidance on equipment and applications, and following company procedures to maintain quality and safety standards. The Technician will engage directly with customers in a professional manner, helping to ensure a positive service experience and reliable system performance.
Qualifications

• Strong technical aptitude with experience installing, configuring, and maintaining office equipment such as copiers and printers.
• Knowledge of basic networking concepts and familiarity set up scan, folders , SMB & FTP scan folders
• Ability to diagnose and troubleshoot hardware and software issues, and to follow structured problem-solving methods.
• Effective communication and customer service skills, with the ability to explain technical information in clear, accessible terms.
• Organizational skills to manage multiple service calls, maintain accurate documentation, and follow established workflows.
• Comfort working on-site, including occasional travel to local client locations, and ability to lift or move equipment as needed within reasonable safety limits.
• Relevant technical certification or coursework in IT, electronics, or a related field is preferred; previous experience in a technician or field service role is a plus.
• Willingness to learn new technologies, adhere to company policies, and contribute to a collaborative, inclusive work environment.