Desktop Support Technician

Job Description: -

• 1 positions available
• Working schedule: 7.00 AM to 5.00 PM

The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:

• ITIL & Ticketing System Familiarity
• Microsoft Client OS (Win10, 11)
• Basic network configuration and troubleshooting (static IP, DHCP, DNS)
• Microsoft 365 Support
• Print and File share services
• Hardware Break-fix/Replacement
• Patch Management
• Application installation and troubleshooting
• Imaging & Device Provisioning

Detailed Job Description

• 
  Over 5 years of hands-on experience in desktop support and end-user computing
• .Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting
• .Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps)
• .Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot
• .Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support
• .End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning
• .Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting
• .Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions
• .Capable of documenting solutions and creating user-friendly knowledge base articles
• .Work collaboratively with IT teams to maintain a stable and efficient desktop environment
• .Experienced in working in a global delivery model with strong communication, analytical, and time management skills
• .Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support

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Desirable (not mandatory): Relevant technical & process certifications

• :ITIL V4 Foundation
• sMD-102: Endpoint Administrato
• rMicrosoft 365 Certified: Fundamentals - MS-90