O365

Title - Microsoft 365 (MDM Intune)

Location - Jacksonville, FL

Job Description

• Provide deskside support to various business lines and departments
• Install, troubleshoot, and maintain end-user hardware and software
• Manage hardware/software procurement, inventory, and allocation
• Coordinate with other service teams for incident resolution and request fulfillment
• Provide 2nd and 3rd level desktop support
• Deliver outstanding customer service with strong communication and presentation skills
• Support Microsoft Windows OS, especially Windows 10
• Perform fault analysis for Microsoft Office 365 Suite
• Provide 2nd-line support for Outlook and Exchange Online
• Support mobile devices and MDM (Intune)
• Support VPN and remote connection tools related to broadband technologies
• Perform remote troubleshooting via verbal communication and remote control tools
• Administer user accounts in Active Directory

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.