Deskside Support Engineer

Job Description

Must Have Technical/Functional Skills

• Should have experience in Deskside process and support
• Maintain inventory and support IMAC (Install, Move, Add, Change) activities
• Act as onsite IT representative for business users
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Deployment of hardware, including hardware and OS refresh activities.
• Provide first level support for Printers and MFP.
• Intune Mobile Device management
• Knowledge on SCCM and deployment
• Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
• Patching and Vulnerability Management for workstations
• Management platform, including device provisioning, configuration, deployment, inventory
• Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements.
• Incident, Problem, and Service Request Ticket Management in ServiceNow.
• Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required.
• Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow.
• Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider).
• Identification of Continuous Improvement opportunities.

Salary Range: $70,000- $80,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE