Information Technology Support Specialist

A global professional services firm is seeking a Junior IT Support Technician to join its Shanghai office. This role is ideal for someone who is passionate about technology and eager to develop their career in IT support.

Key Responsibilities:

• Provide helpdesk support to technical and non-technical staff in Windows/Mac environments

• Manage desktop systems, applications, and user setups

• Troubleshoot hardware, software, network, and security issues

• Support printers, audio/video devices, and mobile devices

• Provide remote IT assistance to international users

• Maintain IT inventory, documentation, and knowledge base

• Research and explore new technologies

Preferred Experience & Skills:

• Bachelor’s degree or above

• Prior IT support experience (internships, volunteering, or 2–3+ years in a corporate environment)

• Knowledge of Windows OS (Mac/Linux a plus), networking fundamentals (LAN/WAN, TCP/IP, DNS, Active Directory), and IT security basics

• Familiarity with ticketing/helpdesk systems (e.g., ServiceNow, Jira, ManageEngine)

• Strong problem-solving, time management, and organizational skills

• Excellent written and spoken English, with the ability to support colleagues at all levels

• Collaborative mindset, adaptability, and eagerness to learn in a fast-paced, international setting

This is an exciting opportunity to gain exposure across a wide range of IT functions while growing within a dynamic global environment.