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Mac USA One Linkedin · Posted 3mo ago

Technical Support (Night Shift)

Phường Tân Sơn Nhì

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Indexed description

Hạn nộp hồ sơ: 15/08/2026

Ứng tuyển ngay

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Chi tiết tuyển dụng

Mức lương

12.000.000 - 14.000.000

Hình thức làm việc

Full-time

Giới tính

Không yêu cầu

Số lượng tuyển

10

Cấp bậc

Nhân viên

Kinh nghiệm

Từ 1 - 3 năm

Địa điểm làm việc2C Lam Sơn, Phường Tân Sơn Hòa, TP Hồ Chí Minh (Quận Tân Bình)

Responsibilities

  • Provide technical support to business customers across the US mostly nail salons, restaurants, hair salons, garages, milk tea shops and fast food establishments.
  • Troubleshoot hardware, software and connectivity issues related to POS systems and payment terminals via phone, remote access and online support tools.
  • Guide customers through product setup, basic troubleshooting and daily operation.
  • Assist customers with basic network configuration, including routers, modems and reserved IP settings to ensure stable device connectivity.
  • Record support cases and collaborate with internal teams to resolve technical issues efficiently.

Working Schedule

  • Shift 1: 08 PM – 04 AM
  • 5.5 days per week
  • On-site working at the company office

Requirements

  • English communication skills equivalent to IELTS 5.5–6.0 or above.
  • Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
  • Basic knowledge of networking, including routers, modems and reserved IP.
  • Experience in IT helpdesk, technical support and basic understanding of POS systems, payment terminal is a strong advantage.
  • Strong troubleshooting skills, teamwork and willingness to work night shifts.

Benefits

  • Monthly KPI bonuses based on performance
  • Monthly meal and fuel allowance
  • Dynamic, friendly and professional working environment
  • Opportunities for training, skill development and long-term career growth
  • Having the opportunity to learn and apply AI tools to support your daily work
  • Opportunities to collaborate with teams in both Vietnam and the USA
  • Annual company trips, team-building activities and internal events
  • Holiday bonuses and 13th-month salary according to company policy
  • Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
  • Necessary equipment and job-related resources are provided

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