Lab Support Technical Leader

Job Description

Lab Support Technical Leader

Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com .

Role Overview

We are looking for an experienced Lab Support Technical Leader to lead our R&D lab operations.

This role combines technical leadership, operational management, hands-on work and strategic planning across worldwide labs. You will report to the Lab Manager.

Why Join Us?

• Opportunity to lead global broadband R&D lab infrastructure.
• Work with cutting-edge DOCSIS, PON, virtualization, and networking technologies.
• High-impact role with strong technical ownership and leadership influence.

Location

On-site – working 5 days a week from our office in Caesarea.

What You Will Be Doing

• Lead R&D lab operations supporting large-scale broadband and networking environments.
• Lead and mentor the Lab Support team, including goal setting, KPIs, SLA management, prioritization, and professional development.
• Providing hands-on support for lab infrastructure installations and deployments when required.
• Architect, design, and maintain advanced networking infrastructures, including switches, routers, servers, and virtualization platforms.
• Lead deployment and support of new lab installations.
• Establish and maintain documentation standards across Confluence, Jira, Visio, and related systems.
• Lead automation and operational efficiency initiatives to improve scalability,
• Provide regular executive-level reporting on lab operations, project status, risks, and roadmap progress.
• Manage timelines, ETAs, and stakeholder expectations across multiple concurrent activities.

What You Should Have

• 5+ years of experience working in lab environment including strong hands-on expertise with networking technologies, including routers, switches, VLANs, routing protocols.
• 3+ years of experience managing technical labs, data centers, or large-scale infrastructure environments.
• Proven experience leading technical teams in complex networking and infrastructure environments.
• Strong understanding of networking concepts at CCNA/CCNP level or equivalent.
• B.Sc. / M.Sc. degree in Computer Science, Electrical Engineering, Networking, or a related technical field – Advantage.
• High experience on RF Systems such as CMTS/vCMTS on Docsis protocols – Advantage.
• High experience on PON infrastructure, XGS, GPON, EPON technologies – Advantage.
• Experience with Linux systems, VMware virtualization platforms, and monitoring tools such as Zabbix – Advantage.
• Ability to operate effectively in fast-paced R&D and production support environments.
• Self-driven, highly organized, and capable of learning new technologies independently.

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

About Us

Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. The company’s industry-leading cOS™ virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, enable broadband service providers to simplify operations, deliver exceptional subscriber experiences and expand revenue streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic powers next-generation broadband services with five-nines reliability. Anchored with a customer-first approach and driven by a legacy of innovation, Harmonic supports broadband service providers at every stage of their network evolution. More information is available at www.harmonicinc.com.

About The Team

Join the broadband revolution at Harmonic, where we're pioneering the future of multigigabit connectivity! As the worldwide leader in virtualized broadband solutions, we're transforming the way people live, work, and connect. Our groundbreaking technologies, including Unified DOCSIS 4.0, Remote OLT, and AI-Ops solutions, are empowering operators to deliver lightning-fast internet services to homes and businesses across the globe. With our industry-first virtualized broadband solution and cOS platform, we're simplifying operations, reducing costs, and pushing the boundaries of what's possible. We're proud to power next-gen broadband services for leading operators across North America, Europe, Latin America, and Asia.

At Harmonic, you'll be part of a dynamic team that's shaping the future of connectivity. You'll have the opportunity to work on cutting-edge projects, collaborate with top talent, and be part of a company that's making a real impact.

Join our mission to empower a more connected world and discover a career that's fast, innovative, and full of possibilities!