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Moveo Source Linkedin · Posted 1mo ago

IT Infrastructure & Support Specialist (Tier 2)

Rishon LeZion

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Indexed description

We’re looking for an IT Infrastructure & Support Specialist (Tier 2) to join the Infrastructure team within the IT division of one of Israel’s leading vehicle agencies. This is an exciting opportunity to join a large-scale enterprise environment and support IT infrastructure, communication systems, and end-user computing services across the organization.


What You'll Do:

  • Provide Tier 2 support for infrastructure and endpoint-related incidents
  • Troubleshoot and resolve hardware, software, networking, and communication issues
  • Support and maintain desktops, laptops, telephony systems, network switches, and IT equipment
  • Support advanced technical environments including Citrix, monitoring, backup, and control systems
  • Work closely with third-party vendors and coordinate external service providers when required
  • Escalate complex infrastructure and core systems issues to the Systems team when needed
  • Participate in ongoing infrastructure deployment and improvement projects
  • Provide both remote and onsite support at company branches nationwide
  • Participate in a rotating on-call schedule


Requirements:

  • 3+ years of experience as an IT Support Specialist, Infrastructure Technician, Network & Communications Technician, or Tier 2 Support Engineer - Must
  • Hands-on experience troubleshooting and supporting endpoint devices, IT equipment, and communication infrastructure - Must
  • Experience working with network infrastructure, switches, and communication technologies
  • Strong troubleshooting and problem-solving skills - Must
  • Ability to work independently, take ownership, and manage multiple tasks simultaneously - Must
  • Valid driver's license - Must
  • Experience working in large-scale or multi-site organizations - Advantage
  • Experience with Citrix environments - Advantage
  • Experience working with telecommunications, infrastructure, or hardware vendors - Advantage
  • Familiarity with monitoring, control, and management systems - Advantage


Additional Info:

  • Location: Rishon LeZion (Tzrifin)
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