Information Technology Support Technician

Company Description: Managed By CST is Connecticut’s premier Managed Services Provider, delivering comprehensive information systems solutions to small and medium-sized businesses. For a fixed monthly rate, clients with 10–2000 users gain access to a full IT department, including a dedicated CIO, Technology Account Manager, engineers, security specialists, desktop support, and a 24x7x365 help desk. With over 30 years in business, CST has built long-term relationships with a diverse client base that often refers to CST as “Their IT Team.” The company focuses on helping growing organizations concentrate on their core business while CST implements, manages, and supports all their technology needs.

Role Description The Information Technology Support Technician is a full-time, on-site role based in Wallingford, CT. This role is responsible for providing day-to-day technical support for desktop computers, printers, and related hardware and software used by CST’s clients. The technician will respond to help desk tickets, diagnose and resolve technical issues, perform basic repairs, and escalate complex problems when necessary. Daily activities include installing and configuring devices, assisting users with troubleshooting, documenting work performed, and following established procedures and service-level expectations. The technician will collaborate with other team members to ensure reliable IT operations and a positive support experience for end users.

Qualifications

• Strong technical support skills, including end-user assistance and ticket management.
• Hands-on experience with desktop computers, operating systems, and common business applications.
• Proficiency in troubleshooting hardware and software issues and identifying root causes.
• Ability to support and maintain printers and related peripherals.
• Basic computer repair skills, such as component replacement and system configuration.
• Clear written and verbal communication skills, with a customer-focused approach.
• Ability to work on-site, prioritize multiple tasks, and follow standardized processes.
• Relevant technical certifications (e.g., CompTIA A+, Network+) or equivalent experience are preferred.
• Experience in a managed services, help desk, or MSP environment is a plus.