Help Desk Technician

Key Responsibilities:

1. · You will be a team member of the Technical Services Support Team.
2. · This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:
3. Ø Create PowerShell scripts for reporting and automation.
4. Ø Microsoft Teams – video, meetings, collaboration support.
5. Ø Office 365 productivity application support.
6. Ø Troubleshoot desktop/laptop/mobile device issues – hardware and software.
7. Ø Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

Qualifications/Requirements

· Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.

· Expert Level - providing Microsoft Windows OS support in an enterprise environment.

· Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.

· Highly Proficient - Active Directory, Groups/Users/Group Policy Management.

· Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.

· Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.

· Highly Proficient - supporting mobile users, laptops/tablets/smart phones.

· Highly Proficient - troubleshooting web browser application issues.

· Proficient - scripting skills (VB Script, PowerShell).

Desired Characteristics

1. · Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
2. · Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
3. · Strong analytical skills – strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
4. · Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
5. · Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.