Program Manager - Commercial
Indexed description
What We Value
We're not the first to say it, but we certainly mean it - our employees are what makes Timberline so great. That's why we're an employee-owned company.
Program Manager - Commercial
Description: As part of the Commercial team, you will be the customer-facing lead and internal hub for complex wire harness, cable assembly, and electromechanical programs. This role blends technical fluency, disciplined project management, and commercial awareness to ensure on-time, on-spec, and on-budget deliveries. You'll coordinate cross-functional teams (engineering, production, quality, sourcing, and sales) while managing timelines, costs, risks, and customer expectations across new product introductions (NPI) and ongoing production.
Responsibilities
Program Ownership
- Lead customer programs from quote through NPI, validation, ramp, and steady-state production.
- Build and maintain project plans with clear milestones, dependencies, and risk registers.
- Serve as the primary point of contact for assigned projects and programs; facilitate regular reviews (technical/commercial).
- Translate customer requirements, prints, BOMs, and change requests into actionable plans for internal teams.
- Protect scope, margin, and schedule by managing changes via formal ECO/Deviation processes.
- Drive daily execution with engineering, production, quality, and supply chain to meet build schedules.
- Align material availability (lead times, allocations, obsolescence) with production needs; escalate constraints.
- Support quotations, cost roll-ups, and pricing updates; validate labor routings, tooling, and test costs.
- Track program financials (budget vs. actuals, contribution margin) and implement corrective actions as needed.
- Ensure compliance with IPC/WHMA-A-620 and applicable standards (ISO 9001, IATF 16949, AS9100 if applicable).
- Coordinate PPAP/FAI submissions, validation builds, CARs/CAPAs, and customer audits.
- Run program cadences (stand-ups, tier meetings, customer updates), publish dashboards, and status reports.
- Proactively identify risks (materials, capacity, technical) and lead mitigation plans.
- Drive lessons learned and process improvements across quoting, launch, and production stability.
- Contribute to standard work for program management in high-mix, low-to-mid-volume environments.
- Additional duties and responsibilities as assigned.
- 3 plus years of project management experience
- High school diploma
- Proficiency with ERP/MRP (e.g., Epicor, Infor, SAP), MS Project (or equivalent), and advanced Excel
- Comfortable using project dashboards, Gantt charts, and KPI reporting
- Highly organized with the ability to work in a fast-paced environment
- Strong communication and customer-facing presence; able to balance customer needs with business goals
- Organized, detail-oriented, and disciplined in schedule, risk, and change management
- Demonstrated ability to lead cross-functional teams and drive accountability
- Ability to lift 50lbs as needed
- Ability to stand, sit, and perform repetitive work for long periods of time
- Ability to travel up to approximately 10%
- Associate or bachelor's degree in business or a technical field
- Experience working for a Build to Print Contract Manufacturer
- Experience leading process improvements (Lean)
- Experience working with Epicor
- Experience working for a Commercial OEM, Electrical or Electronics Distributor, Manufacturer's Representative, Systems Integrator or Wire Manufacturer
- Experience working in a manufacturing or distribution company in either sales, customer service, operations or engineering role
- Experience working for a Build to Print Contract Manufacture
- Experience working in a manufacturing or distribution company in either sales, customer service, operations or engineering role
- Ability to obtain PMP certification
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