Information Technology Support Technician

Location: Philadelphia, PA (Local candidates are preferred)

Key Responsibilities:

· Ensure timely arrival at Beazley sites to address reported issues.

· Perform effective troubleshooting and resolution of Workplace and Meeting Room incidents.

· Maintain comprehensive documentation of all issues, actions taken, and resolutions.

· Record accurate logs of time spent on-site.

· Comply with Beazley site-specific physical security requirements and all applicable safety measures.

· Deliver high levels of customer satisfaction through prompt, professional, and effective service.

· Provide designated day site visits and dispatch support on a Next Business Day basis during local business hours within the respective country.

· Collaborate closely with Infosys and Beazley engineers to ensure efficient incident resolution.

· Adhere to established incident escalation and communication procedures.

· Ensure supplier resources are appropriately trained, authorized, and equipped to perform onsite services safely.

Hands & Feet Support Services

· Stock checks and inventory validation.

· Basic onsite device support including installation, testing, and accessory/connectivity troubleshooting.

· Laptop builds and device wiping (subject to Beazley providing the approved Device Wiping Tool).

· Meeting room and printer health checks.

· Coordination and organization of device shipping.

· Execution of routine visit tasks including desk checks, video conferencing device checks, and Wi-Fi connectivity validation.

Skills & Requirements

· Proven experience in onsite IT support or field services.

· Strong troubleshooting skills for end-user devices and meeting room technologies.

· Basic networking knowledge (Wi-Fi validation, connectivity troubleshooting).

· Experience handling asset management and inventory processes.

· Ability to follow security and safety compliance standards.

· Excellent communication and customer service skills.

· Ability to work independently and manage Next Business Day dispatch requirements.