Junior IT Support Engineer

Who We Are

As the European servicing hub of the internationally renowned TransMarket Group (TMG), Oryctérope Transalpin creates, develops, and improves proprietary trading strategies in order to capture opportunities and manage risk in the most competitive financial markets around the world. Working at the intersection of finance, mathematics, and technology, we develop our edge through expertise in quantitative research, algorithms, and infrastructure to produce systematic trading solutions which contribute significant liquidity across global markets to facilitate price discovery and risk transfer.

Our structured employee training and development proves we value our people and provide continuous support to succeed at all levels in their careers. Our superior results are achieved by the collaborative and entrepreneurial nature of our teams and the discipline and patience to relentlessly advance our business and improve our expertise.

We are looking for a Junior IT Support Engineer with good problem-solving skills, attention to detail and an automation-driven approach to IT infrastructure.

Responsibilities

• Serve as first responder on the IT support queue - triage incoming requests and resolve common issues
• Support end users with third-party trading applications, including installation, upgrades and basic connectivity checks, escalating application and platform issues to senior colleagues
• Manage the lifecycle of office and workstation equipment - provisioning, imaging, configuration, troubleshooting, replacement and decommissioning
• Administer end-user accounts, access rights and software licenses (AD groups, password/MFA resets, SaaS and AI-tool seats)
• Provide in-person support for workstation, peripheral and hardware issues
• Assist with hands-on datacenter work - cabling, racking, cleaning, and replacement of UPS batteries, power supplies and failed components
• Maintain up-to-date internal documentation of processes and best practices, and document new procedures
• Assist in monitoring infrastructure and identifying software and hardware issues
• Progressively automate repetitive tasks (imaging, provisioning, onboarding) with guidance from the team
• Coordinate with third-party vendors and suppliers on repairs and deliveries

Requirements

• IT-related education or experience
• Good manual skills and willingness to perform physical work - cabling, racking and hardware replacement - Dell, HP, Cisco
• Basic Linux familiarity (command line, file system, services) - Debian
• Basic Windows troubleshooting knowledge (AD concepts, logs, services)
• Willingness to learn scripting (Python, Bash) - we value automation of repetitive work
• English required, French a plus
• Reliable, detail-oriented and proactive in asking questions
• This position requires physical presence and is fully on-site (no remote work)

This opportunity offers the chance to apply creative problem-solving skills to diversified IT infrastructure while joining an entrepreneurial team within the TransMarket Group of Companies. If you think you have what it takes, please get in touch.