Event Network Technician

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Event Solutions Engineer is a networking engineer with strong project management and communication skills who will support the client, to carry out a best-in-class service in relation to design, operation and implementation of onsite and offsite networks.

The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills. A successful candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services.

KEY RESPONSIBILITIES:

• Review client requests and provide technical support for the integration of IT and Network services at onsite and offsite Events.
• Coordinate all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.
• Deploy, test, and support (directly/remotely) Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.
• Deliver technical resources within the Event’s budget and schedule.
• Apply significant knowledge of industry trends and developments to improve service to our clients.
• Cultivate a network of global event resources and provide reports on vendor performance.
• Own the technical support lifecycle and be responsible for managing technical risks providing redundancy) throughout support planning and delivery.
• Communicate and enforce client IT standards; assist with creating and defining new standards as technology and scope evolves.
• 25% Travel to Event sites as needed such as hotels, convention centers, client campuses, etc. In London as well as internationally.
• Provision and deploy hardware: Cisco, Cisco Catalyst, Juniper Mist, Peplink, Aruba APs. Switches, Wireless Controllers, Routers, Access Points etc
• Document daily work via internal ticketing/tasking system.
• Troubleshooting where needed.

• 3+ Years’ Experience in network deployment. Windows, Mac, Cloud, Hardware.
• Certifications: CCNA, CCNP, or CompTIA Network+.
• Client Facing/Customer Service skills are paramount.
• Previous experience managing client expectations and troubleshooting in a fast-paced live event environment.
• Strong attention to detail, ability to multi-task, and strong organizational skills.
• Punctuality and a can-do attitude.
• Experience with IDFs, Data Centers, and office space.
• Experience with VPNs (DVMRP, GRE, IPSec/SSL VPNs).
• Experience with MAN/WAN – MPLS, SD-WAN.
• Knowledge of support for 802.1x and network segmentation.
• Familiar with patching of CAT6 cabling and Fiber Optic cabling.
• Familiarity with Live Events, Video Streaming, Audio-Visual equipment is a plus.
• Experience working as a Project Manager or Consultant is a plus.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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Pay Range

$90,000—$100,000 USD