Field Technician

With over half of a century in the business, Hill & Wilkinson has steadily grown from a small family business, to a respected industry leader, providing a full range of contracting services in multiple markets. From a simple maintenance project, to design-build of a fast-track facility, we execute each project with persistent accountability. We listen to your goals so that we may develop strategies to successfully build your vision.

Members of Hill & Wilkinson Benefits Program, have access to the following benefits:

• Health
• Dental
• Basic life insurance
• Short‐term disability (Exempt Employees Only)
• Long‐term disability (Exempt Employees Only)
• 401(k) retirement plan
• College 529 plan
• Paid Holidays
• Paid Vacations

Job Summary & Requirements

The IT Field Technician is responsible for the installation, configuration, maintenance, and support of technology infrastructure and end-user systems at customer and company locations. This role includes deploying and troubleshooting network equipment, security cameras, audio/visual systems, televisions, wireless access points, structured cabling, and workstation devices while ensuring high levels of customer satisfaction and operational reliability.

Key Responsibilities

• Install, configure, and support network infrastructure including switches, routers, firewalls, wireless access points, and related equipment.
• Install and maintain security camera systems, network video recorders (NVRs), and physical security devices.
• Mount and configure televisions, digital signage displays, and audio/visual equipment.
• Perform structured cabling installations including Cat5e, Cat6, fiber optics, and cable management.
• Troubleshoot and resolve hardware, software, network, and connectivity issues in the field.
• Install, configure, and support desktops, laptops, printers, and mobile devices.
• Conduct site surveys to assess customer requirements and recommend solutions.
• Document installations, network diagrams, configurations, and service activities.
• Coordinate with project managers, vendors, and customers to ensure successful project completion.
• Provide technical training and support to end users as needed.
• Ensure compliance with company standards, safety practices, and industry best practices.
• Participate in on-call support and emergency response activities when required.

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification.
• Experience with Cisco, Ubiquiti, Meraki, Fortinet, Aruba, or similar networking platforms.
• Experience with structured cabling certification and testing tools.
• Knowledge of access control and building security systems.

Key Competencies

• Technical Troubleshooting
• Customer Service
• Network Infrastructure
• Security Systems
• Audio/Visual Technology
• Time Management
• Documentation
• Teamwork and Communication